Work With Mocha

You don’t need to know what to buy. Start with what’s happening.

Maybe your clients are getting results and the experience still feels inconsistent. Maybe your team keeps coming back to you. Maybe you’ve got plenty of tools and still don’t have a clean way for the work to move. Start there.

I’ll help you figure out what the business actually needs before we start talking about what to build.

Find Your Starting Point Bring Me the Situation

Every one of these starts with a conversation. Mocha Washington · Detroit, MI

Find your starting point

Pick the one that sounds like you.

Start with

Client Success Audit

90 minutes through the real client journey, looking at what they’re seeing, waiting on, and where the experience loses confidence.

$397

Book the Client Success Audit See what’s inside

Start with

Systems Success Audit

90 minutes on the systems behind the client journey, and why so much still comes back to you.

$397

Book the Systems Success Audit See what’s inside

Built for you

Solo Experience Build

I map the experience, architect how it should work, and then build it. Full setup, migration, and 30 days of launch support.

$3,500

Buy the Solo Experience Build See what’s inside

Built for you

Multi-Experience Build

One connected environment where every person gets the experience they actually need.

from$5,000

Request More Information See what’s inside

Software, not a build

MXMINI

The ready-to-use option. Clients, work, money, and conversations in one place, and every client gets a private branded space.

per month$29

Meet MXMINI See what’s inside

No charge

Bring Me the Situation

You don’t need to diagnose your own business before you talk to me. Tell me what keeps happening. I’ll tell you where I’d start.

Free

Bring Me the Situation See what’s inside

You don’t have to know which system you need. You just need to know what keeps happening.

What I actually do

I figure out what’s happening first. Then we decide what needs to change.

I’m Mocha Washington, a Customer Experience Strategist. I look at the same three things every time: what the customer is experiencing, what the business has to do behind the scenes, and where all of that is touching the money. That’s how we keep from buying a tool and hoping it fixes a problem we never properly diagnosed.

Customer

What do they see? What are they waiting on? Where do they get confused? What would make them feel more confident about what happens next?

Business

Who owns what? What keeps coming back to you? What’s manual because nobody ever went back and cleaned it up?

Money

Where is the experience affecting conversion, payment, retention, repeat business, referrals, time, or revenue?

The offers

Here’s how you can work with me.

Open one to see what’s inside.

Audit $397

Client Success Audit

Your clients get results. Let’s look at what they’re actually experiencing.

Who it’s forYou, when the work is good and the experience still changes depending on the client, the week, or how much you personally touched it.

We’ll walk through the real client journey from discovery through what happens after the work is done. I’m looking at what they’re seeing, feeling, waiting on, being asked to do, and where the experience starts losing confidence or momentum.

We’re looking for

Where expectations get fuzzy
Where clients wait too long or wonder what’s happening
Where communication or transitions feel clunky
Where the experience depends on memory
Where retention, repeat business, referrals, or relationship depth may be getting affected

What you leave with

Clarity on where the experience is strong
Where it’s losing trust or momentum
What needs your attention first

Book the Client Success Audit

Audit $397

Systems Success Audit

Too much still comes back to you. Let’s figure out why.

Who it’s forYou can have a team, a CRM, automations, project management, and all the tools in the world and still be the person everybody has to come back to. That’s what we’re looking at here.

We’ll walk through the systems that power the client journey and look at what’s working, what’s missing, what still depends on you, what needs clearer ownership, and what should happen consistently or automatically by now.

We’re looking for

Owner dependency
Handoffs that keep breaking down
Repeat tasks that should already have a clear process
Information that doesn’t have a permanent home
Automation opportunities that actually support the experience
Backend issues that are showing up in the customer experience

Included

An operations playbook you can keep or hand to your team

Book the Systems Success Audit

Build $3,500

Solo Experience Build

The business is built around you. The experience doesn’t have to depend on you for every little thing.

Who it’s forSolo means solopreneur-led. You may have a VA, contractors, or support people. You’re still the center of how the business runs, and you need the experience and systems to carry more of the work.

I map the experience, architect how it should work, and then build it. This can cover the full client journey and multiple connected workflows. You’re not buying a plan and going home to implement it yourself.

What it covers, end to end

Lead capture Sales flow Onboarding Client communication Delivery Client portal Forms + approvals Payments Follow-up Offboarding Automations Connected tools

Included

Experience strategy and architecture
Full setup, configuration + migration
Branded client-facing environment
Workflows, automations, forms + communication
Training, handoff + 30 days of launch support

What I want on the other side

Clients know what’s next.
The business remembers more so you don’t have to.
The setup matches the level of the business.
The experience can repeat without flattening your personality or the way you work.

Buy the Solo Experience Build See the details

Build $5,000 from

Multi-Experience Build

You’ve got more people and more moving parts now. They need to work like one business.

Who it’s forBusinesses with multiple people, roles, programs, and experiences to connect.

This is where we’re looking at how clients, team members, contractors, leadership, programs, internal operations, and customer-facing experiences affect each other. Everybody does not need to see everything. Everybody does need the right experience, the right access, and a clear way for information and work to move.

The process

Map

The people, workflows + handoffs

Architect

How everything should connect

Build

Portals, workflows + automations

Test + launch

Training + rollout

Possible scope

Client, team, contractor, leadership + program experiences
Roles, permissions, ownership + dashboards
Internal and external workflows
Communication and email capabilities where appropriate
Integrations, automation + data flow
Portals, training, rollout, testing + launch

The architecture principleOne connected environment where every person gets the experience they actually need.

Request More Information See the details

Ongoing support

Some things don’t need a one-time fix. They need somebody paying attention with you.

Your business is going to keep moving.

You’ll make decisions. Something you built six months ago may need to change. A new offer may affect the client journey. A system might work until the business grows around it.

Sometimes you don’t need another standalone project. You need the right level of support while you keep moving.

Retainer $397/mo

The CX Compass

Ongoing customer experience advisory

“I can do the work. I just need somebody smart in the room with me while I do it.”

You’re implementing. I’m helping you think through it.

The CX Compass gives you ongoing strategic guidance as you work through customer experience decisions, systems questions, and the things that come up once you actually start putting the plan into motion.

Who it’s forThis is for the founder who doesn’t need everything done for them. You want an experienced thinking partner who can look at what’s happening, ask the right questions, help you work through the decision, and keep you from solving one problem in a way that creates three more.

3-month minimum · $1,191 minimum commitment

Book a Discovery Call

Retainer $2,500/mo

The Experience Partnership

Ongoing customer experience strategy + execution

“I don’t need another plan. I need somebody in this with me.”

This is a closer working relationship.

The Experience Partnership is for the business that needs ongoing customer experience strategy and execution as the business changes.

What that looks like

A client experience that needs tightening
A workflow that needs to change
A handoff that isn’t working anymore
A new offer that changes what customers need from the business
Something the team keeps bringing back to you

I stay close enough to understand what’s happening, help determine what needs attention next, and move the agreed work forward with you.

3-month minimum · $7,500 minimum commitment

Book a Discovery Call

Software, not a build

Need a better client workspace without a custom build?

MXMINI is the ready-to-use option for a one-person business that needs clients, work, money, and conversations in one place. Every client gets a private branded space, and you get one place to see what actually needs you.

Investment$29 / month

Meet MXMINI

Still deciding?

Still not sure? Tell me what’s happening.

You don’t need to diagnose your own business before you talk to me. Tell me what keeps happening, what you’re tired of manually holding together, or where the experience feels off. I’ll tell you where I’d start.

Bring Me the Situation